Welcome to Flower Gennie! By using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before placing an order or using our platform.

1. General Terms

  • By accessing our website, you confirm that you are at least 18 years old or have parental consent to use our services.
  • All products and services offered are subject to availability. We reserve the right to modify or discontinue any product without prior notice.

2. Orders & Payments

  • Orders must be placed through our website using the provided checkout system.
  • Full payment is required at the time of purchase. We accept various secure payment methods.
  • Prices are listed in [currency] and may change without notice. However, once an order is placed, the confirmed price will remain unchanged.
  • If an order cannot be fulfilled due to unforeseen circumstances, we will notify you and offer a suitable replacement or refund.

3. Delivery Policy

  • We strive to deliver flowers on the selected date and time, but delays due to unforeseen events (weather, traffic, etc.) may occur.
  • Customers must provide accurate delivery details. Flower Gennie is not responsible for failed deliveries due to incorrect addresses or recipient unavailability.
  • If the recipient is unavailable, we may leave the order with a neighbor, at the reception, or as per instructions provided during checkout.

4. Cancellations & Refunds

  • Cancellations must be made at least 12 hours/days before the scheduled delivery to be eligible for a full refund.
  • Refunds are only issued for orders that cannot be fulfilled or are canceled within the permitted time frame.
  • Due to the perishable nature of flowers, returns are not accepted. However, if you receive a damaged or incorrect order, please contact us within 24 hours for a resolution.

5. Product Substitutions

  • Flowers are seasonal, and availability may vary. If a specific bloom is unavailable, we reserve the right to substitute it with a similar flower of equal or greater value while maintaining the overall aesthetic of the arrangement.

6. Intellectual Property

  • All content on our website, including images, text, and branding, is the property of Flower Gennie and may not be copied, distributed, or used without permission.

7. Limitation of Liability

  • Flower Gennie is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • In case of dissatisfaction, our liability is limited to the cost of the product purchased.

8. Modifications to Terms & Conditions

  • We reserve the right to update these Terms & Conditions at any time. Continued use of our website after modifications indicates acceptance of the updated terms.

9. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our email- info@flowergennie.site

📍 Flower Gennie – Spreading Smiles, One Bloom at a Time!